Frequently Asked Questions

If you do not find the answer to your question please do not hesitate to contact our Customer Service Department or to send us a Contact Form with your question.

Our Shipping Rates 

UPS Ground

We charge a flat shipping rate of $9.95 for all packages shipped UPS Ground.  That rate consists of a base shipping charge of $7.00 plus a $2.95 rural delivery fee (averaged) we receive from UPS due to the remote location of most summer camps.

UPS 2nd Day Air

We charge a flat shipping rate of $19.95 for all packages shipped UPS 2nd Day Air.

UPS Next Day Air

We charge a flat shipping rate of $49.95 for all packages shipped UPS Next Day Air.

What does 2 day ground/ 3 day ground mean?

It's easiest to think about it in terms of nights. If you order a package on Monday before 3 pm central time, and it is a 2 day ground ship, the package will arrive at camp on Wednesday. Also, remember the weekends. If you order a package for 3 day ground on a Thursday, it will travel Thursday night, Friday night, and Monday night, to arrive at camp on Tuesday. 

What does ASAP mean?  When will my package arrive?

First, if you have any question about whether your package will arrive on time, give us a call and we'll help you figure it out.  If you select the ASAP button, your order will be shipped from our warehouse on the order date for orders placed by 3PM CST.  Orders placed after the deadline will be shipped the next business day (i.e. if you order on the weekend, it will leave the warehouse on Monday.)  Then just check whether your camp is a 1 or 2 or 3 day ship to see when it arrives.  (More details on that in the question above.)  Remember Saturday, Sunday, and holidays don't count as UPS ship days.

 

Our Fulfillment Center Location

Our Fulfillment Center is located in Merriam, Kansas (66203) and is just minutes from the 3rd largest UPS Distribution Center in the United States. 

When Will My Order Ship?

ASAP orders received Monday thru Friday before 3:00 pm CST will ship the same day.  Orders received after that time will ship the next business day.  There are no shipments on Saturdays, Sundays or major UPS Holidays (see below).  During the checkout process, you will have an opportunity to select a preferred delivery date for each of your packages.  Your package(s) will arrive on the date selected.

What are my Shipping Options?

All orders are shipped via UPS to ensure preferred delivery date requests are honored.  The average ground delivery time is 1-3 days depending on your proximity to the Kansas City Metro Area.  Specific shipping options and costs are provided during the checkout process.

Shipping Address (General)

UPS will only deliver to a valid street address; please no Post Office Boxes.

Shipping Address (for Camps)

Camp delivery addresses can be tricky but not when you shop with us.  SWAK has the most extensive database of Camp delivery addresses in the industry developed over 25 years in business.  During your checkout process you can use our "Shipping Address Help" function to select your camp and address information!

UPS Observed Holidays:

 
 New Year's Day  January 1, 2016*
 Memorial Day  May 30, 2016*
 Independence Day  July 4, 2016*
 Labor Day  September 5, 2016*
 Thanksgiving Day  November 24, 2016*
 Day after Thanksgiving  November 25, 2016**
 Christmas  December 25, 2016*
 New Year's Eve  December 31, 2016**
 New Year's Day  January 1, 2017*