Frequently Asked Questions

If you do not find the answer to your question please do not hesitate to contact our Customer Service Department or to send us a Contact Form with your question.

Our Shipping Rates 

UPS Ground

We charge a flat shipping rate of $10.95 for all packages shipped UPS Ground.  That rate consists of a base shipping charge of $8.00 plus a $2.95 rural delivery fee (averaged) we receive from UPS due to the remote location of most summer camps.  **2020-Due to the small number of camps operating this season, we will be unable to offer any shipping coupons.**

UPS 2nd Day Air

We charge a flat shipping rate of $34.95 for all packages shipped UPS 2nd Day Air.  (Please note for Summer 2020, UPS has suspended service guarantees.)

UPS Next Day Air  

We charge a flat shipping rate of $69.95 for all packages shipped UPS Next Day Air.  (Please note for Summer 2020, UPS has suspended service guarantees.)

What does 2-3 day ground mean?

It's easiest to think about it in terms of nights. If you order a package on Monday before NOON central time, and it is a 2-day ground ship, the package will arrive at camp on Wednesday. Also, remember the weekends. If you order a package for 3-day ground on a Thursday, it will travel Thursday night, Friday night, and Monday night, to arrive at camp on Tuesday. 

Our Fulfillment Center Location

Our Fulfillment Center is located in Merriam, Kansas (66203) and is just minutes from the 3rd largest UPS Distribution Center in the United States. 

When Will My Order Ship?

Orders received Monday thru Friday before 12:00 pm CST will ship the same day.  Orders received after that time will ship the next business day.  There are no shipments on Saturdays, Sundays or major UPS Holidays (see below).  During the checkout process, you will have an opportunity to select a preferred delivery date for each of your packages.  Your package(s) will arrive at camp on the date selected.  Remember your camp may have a specific handout time for mail/packages, so if a package arrives at camp late in the day, it may not be handed out until the next day.

Shipping Address (General)

UPS will only deliver to a valid street address; please no Post Office Boxes.

Shipping Address (for Camps)

Camp delivery addresses can be tricky but not when you shop with us.  SWAK has the most extensive database of Camp delivery addresses in the industry developed over 38 years in business.  During your checkout process, PLEASE use our "Shipping Address Help" function to select your camp and address information!  Those addresses are all verified correct.

UPS Observed Holidays:

 
 New Year's Day  January 1, 2020
 Memorial Day  May 25, 2020
 Independence Day  July 4, 2020
 Labor Day  September 7, 2020
 Thanksgiving Day  November 26, 2020
 Christmas  December 25, 2020